Cancellations and Alterations to Your Order:
Once you’ve placed your order, we cannot guarantee our ability to change or cancel it. It depends on whether it has already shipped. Usually, you will have a day – you’ll have longer with commercial equipment. In either case, we will make every effort to comply with your cancellation request. These charges may include but are not limited to service requests, shipping charges and restocking fees. This is explained below under “Restocking Fees.” All costs incurred will be the responsibility of the customer.
Our equipment falls into three categories, and each has its own return policy.
First, we will accept “passive” wares – wares that are not electrical. This includes things like spoons, tampers, knock boxes, and the like. We will deduct our initial shipping costs and will expect you to pay for return shipping. We inspect these items prior to shipping them, and will not accept items that are damaged.
Second, electrical equipment that isn’t plumbed (i.e., non-commercial equipment) will be accepted. But we will charge the original freight, plus a 20% restocking fee.
Finally, commercial equipment: equipment that connects to both electrical and water outlets cannot be returned. Note that we sell this equipment with installation and a warranty. So the equipment will be installed at your site, and you will have a full-service warranty. There should be no reason for you to return this after it is installed.
Opened consumables (syrups, sauces, Cafiza, Rinza, and Grindz) cannot be returned.
We are very careful about the suppliers and manufacturers we use. But some manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place an order with us, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging.
Also, some manufacturers release new models of certain products early in the year (January or February), so you might receive a newer model of what you had wanted. If this is the case, we will contact you prior to shipment to obtain your approval for the substitution.
We make best efforts to provide clear and color-correct images of the items on our site. But some images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the image as found on our site. Please contact us if you have any questions.
Transfer of Ownership of the Merchandise:
All goods become your property at the time they are accepted by the carrier.
Chargebacks and Disputes:
If you have questions regarding your order, please contact us at 888-665-7262, or email us at firstname.lastname@example.org. We will be happy to work with you to resolve any disputes, and would prefer to do that simply and amicably.
Filing a chargeback in order to circumvent published policies, dispute policies, avoid published fees or fraudulently obtain services and/or products free of charge will result in being reported to all major credit bureaus as a delinquent collection account.
In all cases where we have a check returned for insufficient funds we will assess a $50.00 fee.
IP logging is collected on all Internet orders. Fraud, including chargeback fraud will be prosecuted to the full extent of the law.
Your submittal of an online order and/or your completion of a Lease Agreement is a conditional acceptance your offer to purchase our goods and your acceptance of our terms and conditions. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such terms.
Disclaimer of Liability:
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Use of this website shall in all respects be governed by the laws of the state of Connecticut, and by the laws of the U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that Connecticut State courts located in Fairfield County shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.