frontpage hit counter
Welcome to the Coffee Brewers!

We are dedicated to providing you with the best quality equipment available for all your coffee and espresso needs. We want you to be 100% satisfied with any product that you purchase from us. Our espresso centers come with free unlimited technical support should you need it, and in some cases, a free video. If you are unsure which machine to buy, please take a look at our articles which describes some of the features of these high quality machines and what exactly you may or may not need in a machine. And please, feel free to send us an e-mail should you have any questions whatsoever.

Below you will find our return policy as well as our cancellation policy and our shipping rates.


We'd love to hear from you. Please contact us with your questions, concerns, and suggestions at:

sales@thecoffeebrewers.com

Or you may call our toll-free number at:

888-665-7262 or 203-417-9740 (ask for Phil who is our technical expert) or Sandy about orders placed, credits, refunds or miscellaneous questions.

If you prefer to write to us, our address is:

The Coffee Brewers
P.O. Box 3954
Danbury, Connecticut 06813-3954

sales@thecoffeebrewers.com

RETURN POLICY

Please note that all returns will only be accepted with prior authorization. Please contact us for a Return Authorization number. We will glady accept any returns within 30 days from the date you receive the merchandise for a full refund minus shipping & handling. All espresso, cappuccino, and coffee machines will be subject to a 20% restocking fee or a full credit towards the purchase of another item of equal value. All claims for damaged or defective items must be directed to us no later than 7 days of receipt of merchandise. Claims for shortages or errors must also be directed to our attention within 7 days of receipt of merchandise. A restocking fee of 20% will be assessed on all electric's returned incomplete or damaged due to improper packaging. On the large, commercial restaraunt models, there is a 25% restocking fee. If you received free shipping on any order, we will deduct our actual shipping cost for any returned item.

CANCELLATION POLICY

Customers have 24 hours to cancel an order. Orders can only be canceled if they have not yet been shipped. If the order has already been shipped, please refer to our return policy.

SHIPPING RATES

We will absorb the cost of shipping on orders over $100 within the continental United States, i.e., it is free to you, our customer. However, since we use UPS and Federal Express, rates can be very high in some locations. Unfortunately, we can not afford to absorb shipping costs to all locations. Shipping rates are determined by the package dimensions and weight, and the destination zipcode. So for shipments to Alaska, Hawaii, Canada, Puerto Rico, and the Virgin Islands, send a note to our sales department. Tell us what you are interested in purchasing, and what your zipcode is. We will get back to you as soon as possible with a shipping cost. In many cases, it will be free.

If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.